At MoneyMove, we strive to ensure customer satisfaction with our services. Our refund policy is outlined below:
1. **Eligibility**: Refunds are issued on a case-by-case basis and may be considered under certain circumstances, such as technical errors, duplicate transactions, or unauthorized charges.
2. **Request Process**: To request a refund, users must contact our customer support team within [number of days] days of the transaction date, providing relevant details and supporting documentation.
3. **Review and Approval**: Refund requests will be reviewed by our team to determine eligibility. Approval is subject to verification and compliance with our terms of service.
4. **Refund Method**: Approved refunds will be issued to the original payment method used for the transaction. Processing times may vary depending on the payment provider.
5. **Non-Refundable Items**: Certain fees and charges, such as transaction fees or currency conversion fees, are non-refundable unless otherwise specified.
6. **Dispute Resolution**: If a user disputes a transaction with their financial institution without contacting MoneyMove first, they may be subject to additional fees or penalties.
7. **Policy Updates**: We reserve the right to update this refund policy periodically. Users will be notified of any changes, and continued use of our services implies acceptance of the updated policy.
For any questions or concerns regarding our refund policy, please contact our customer support team at [contact email/phone number].